Terms & Conditions

 

Music With Manny – Terms & Conditions

 

Welcome to Music With Manny.
 

These Terms & Conditions (“Terms”) govern the use of our services for all students.

By booking and attending your child’s first official paid lesson, you automatically agree to these Terms.

 

1. General Conditions

1.1 You confirm that you are at least 18 years old and the legal parent or guardian of the student.
1.2 Lessons are provided for lawful, educational purposes only.
1.3 Music With Manny reserves the right to refuse service or terminate lessons at any time.
1.4 Video Recording: All lessons are video recorded for safeguarding, safety, and quality assurance purposes. Recordings are stored securely and used internally, or where legally required.

1.5 Communication Responsibility: Music With Manny is not responsible for missed lessons, scheduling issues, or misunderstandings resulting from a parent’s or student’s late replies, failure to respond, or failure to answer calls, messages, or emails.
General updates are issued via a one-way Music With Manny group, unless communication is specific to an individual child. Parents/guardians are responsible for staying informed.

 

2. Membership, Booking & Payment

2.1 Lessons must be booked in advance.
2.2 All payments are taken by Direct Debit on the 1st of each month.
2.3 Payments are spread over 52 weeks for 44 weeks of teaching.
2.4 Monthly fees secure your child’s membership and lesson slot and are not pay-per-lesson.

 

Membership Model

2.4.1 Music With Manny operates strictly on a membership basis, not per lesson.
Music With Manny is not responsible for lessons missed due to holidays, illness, travel, personal commitments, or any student absence. Missed lessons are not refundable, not recoverable, not owed and cannot be rescheduled.

 

2.4.2 Annual Calendar & Operating Schedule:
The yearly opening times and teaching calendar are published on the Music With Manny website and WhatsApp group.
This calendar cannot be altered for any reason, including holidays, illness, emergencies, or personal circumstances.

 

2.4.2.1 Teaching Year Reset:
Lessons, attendance, and entitlements apply only within the current teaching year.
Lessons do not carry over into the new teaching year in January under any circumstances.

 

2.4.3 Holiday Notification (No Credit / No Makeup):
Holiday absences must be notified in advance for awareness only.
Membership continues as normal. All lessons during this period are fully missed with no lessons owed back.

 

2.4.4 No Membership Pausing:
Memberships cannot be paused, frozen, or suspended for any reason.

 

2.4.5 Leaving & Returning:
Families may leave at any time.
Returning students must re-enrol as new, pay the joining fee again, and join the waiting list.
No previous credits or arrangements carry over.

 

3. Direct Debit & Missed Payments

3.1 If a Direct Debit fails, membership is automatically paused and you have 7 days to make payment.

3.2 If payment is made before the scheduled lesson time, the lesson may proceed.
3.3 If payment is made after the scheduled lesson time, that lesson is permanently forfeited.

3.4 Music With Manny does not replace lessons missed due to late or failed payment.

 

4. Cancelled Direct Debits

4.1 Cancelling a Direct Debit results in automatic unenrolment, regardless of owed lessons.
4.2 All owed lessons are forfeited.
4.3 Re-enrolment requires payment of the joining fee again and placement on the waiting list.
4.4 No partial refunds under any circumstances.
4.5 Parents are responsible for ensuring sufficient funds.
4.6 Attendance at the first paid lesson confirms acceptance of these Terms.

 

5. Joining Fee

5.1 £25 one-off joining fee for all new students.
5.2 Joining fees are non-refundable.
5.3 Returning students must pay the joining fee again.

 

6. Health, Illness & Attendance

6.1 Students who arrive visibly ill will be refused entry and the lesson forfeited.
6.2 The same applies if a parent brings an ill child.
6.3 If appropriate, a same-day online replacement lesson may be offered and cannot be rescheduled.
6.4 Lessons missed due to illness or holidays are not made up.

 

7. Teacher Absence

7.1 If a teacher misses a lesson, that lesson will be credited and owed back.

 

8. Cancellation, Lateness & Termination

8.1 Missed or late-cancelled lessons are not refunded or rescheduled.
8.2 Late arrival does not extend lesson time.
8.3 Lessons are cancelled if a student is 15 minutes or more late.
8.4 Music With Manny may terminate any student at any time without refund.

 

9. Class Format, Safety & Responsibility

9.1 Lessons may be online or in person.
9.2 Parents provide required equipment and internet access.
9.3 Supervision is required for under-12s when requested.
9.4 Parents are responsible for any damage caused.
9.5 Music With Manny is not responsible for children outside the teaching space.

 

10. Age & Conduct

10.1 Students must be aged 5 years or older.
10.2 Inappropriate behaviour may result in termination without refund.

 

11. Intellectual Property

All teaching materials remain the property of Music With Manny.

 

12. Liability

Music With Manny is not liable for personal equipment failure, technical issues, or indirect losses.

 

13. Changes

These Terms may be updated at any time.

 

14. Governing Law

These Terms are governed by the laws of England (UK).

 

15. Contact

Email: info@musicwithmanny.com
Phone: 07426 835 751
Website: https://www.musicwithmanny.com